ORDERING

We will attempt to completely fulfill each order, notify reseller of any items back ordered, and mutually determine whether to cancel or keep as back ordered.

PAYMENT TERMS

All orders must be prepaid via credit card. All orders require pre-payment to start production.

All orders must be prepaid until a sufficient payment history has been established with Lingua Nigra. Other terms will be considered for approved customers; approval will be given in writing. Delinquency of payment will result in a return to prepayment terms or in some circumstances, a termination of the wholesale relationship.

PRICES AND INVENTORY ARE SUBJECT TO CHANGE

FULFILLMENT

Once an order or reorder is placed in which new inventory must be created specifically or is customized to fulfill the order, cancellations will only be accepted within 48 hours. After that time, production on the order will go into effect and all charges will apply.

Orders typically take between 4-6 weeks for to leave our studio but the time frame is subject to change. When ordering, a time estimation on your order will be given after your payment.

SHIPPING

We ship via USPS Priority Mail insured. Shipping fees are not included in product costs listed on the wholesale line sheets.

Shipping and handling will be added to the invoice unless the reseller requests we ship under their own shipper account.

CUSTOMER SERVICE

All jewelry is packed and individually wrapped in clear poly bags.

Earrings will be packed in poly bags or small paper bags with ear backing.

Natural stone items vary slightly, as well as any other natural items, such as beetle wings and bone beads and shells. We carefully select our items to insure you will receive only high quality pieces. Some of our designs may come assorted by color and shape. We will choose the best assortment within your guidelines, or you may choose from what is available in stock.

GUARANTEE

A 30-day warranty covers defects in workmanship performed by Lingua Nigra. Refunds or exchanges will only be granted if merchandise is deemed defective in workmanship, which is to be determined solely by the discretion of Lingua Nigra Jewelry.

Each item is handmade and slight variations in size, color, and image are inherent in the process are not considered defects.

Due to the constant fluctuating gold, silver and brass markets, prices are only guaranteed for 3 months and are subject to change without notice.

Lingua Nigra will not be held liable for indemnification between the retailer and its customers.